Billing Code: 6001-FR
DEPARTMENT OF DEFENSE
Office of the Secretary
[Docket ID: DoD-2024-HA-0075]
Proposed Collection; Comment Request
AGENCY: The Office of the Assistant Secretary of Defense for Health Affairs (OASD(HA)),
Department of Defense (DoD).
ACTION: 60-day information collection notice.
SUMMARY: In compliance with the Paperwork Reduction Act of 1995, the Defense Health
Agency (DHA) announces a proposed public information collection and seeks public comment
on the provisions thereof. Comments are invited on: whether the proposed collection of
information is necessary for the proper performance of the functions of the agency, including
whether the information shall have practical utility; the accuracy of the agency's estimate of the
burden of the proposed information collection; ways to enhance the quality, utility, and clarity of
the information to be collected; and ways to minimize the burden of the information collection
on respondents, including through the use of automated collection techniques or other forms of
information technology.
DATES: Consideration will be given to all comments received by [INSERT DATE 60 DAYS
AFTER DATE OF PUBLICATION IN THE FEDERAL REGISTER].
ADDRESSES: You may submit comments, identified by docket number and title, by any of the
following methods:
Federal eRulemaking Portal: http://www.regulations.gov. Follow the instructions for
submitting comments.
Mail: Department of Defense, Office of the Assistant to the Secretary of Defense for
Privacy, Civil Liberties, and Transparency, Regulatory Directorate, 4800 Mark Center Drive,
Mailbox #24, Suite 08D09, Alexandria, VA 22350-1700.

Instructions: All submissions received must include the agency name, docket number and title
for this Federal Register document. The general policy for comments and other submissions
from members of the public is to make these submissions available for public viewing on the
Internet at http://www.regulations.gov as they are received without change, including any
personal identifiers or contact information.
FOR FURTHER INFORMATION CONTACT: To request more information on this
proposed information collection or to obtain a copy of the proposal and associated collection
instruments, please write to Defense Health Agency, 7700 Arlington Blvd., Falls Church, VA
22042, Amanda Grifka, 703-681-1771.
SUPPLEMENTARY INFORMATION:
TITLE; ASSOCIATED FORM; AND OMB NUMBER: Joint Outpatient Experience Surveys
(JOES); OMB Control Number 0720-JOES.
NEEDS AND USES: The core objective of the JOES surveys is to systematically assess
Military Health System (MHS) beneficiaries' perceptions of their outpatient care quality when
received directly at Military Treatment Facilities and through civilian network providers
reimbursed by the MHS. Data insights guide efforts to optimize care delivery across the MHS.
The JOES survey suite leverages industry best practices to regularly measure patient satisfaction
across the facets of outpatient care. Data-driven insights from this comprehensive assessment
inform systematic quality improvement efforts for healthcare delivery optimization across the
MHS. JOES instruments include: JOES, JOES-CAHPS, JOES-Dental, JOES-Ambulatory, JOES
Walk-in Contraceptive Clinic, and JOES-Emergency Department. The JOES-CAHPS surveys
adhere to industry protocols outlined by the Clinician & Group Consumer Assessment of
Healthcare Providers and Systems (CG-CAHPS) for measuring patient satisfaction.
AFFECTED PUBLIC: Individuals or households.
ANNUAL BURDEN HOURS: 25,833.
NUMBER OF RESPONDENTS: 310,000.

RESPONSES PER RESPONDENT: 1.
ANNUAL RESPONSES: 310,000.
AVERAGE BURDEN PER RESPONSE: 5 minutes.
FREQUENCY: On occasion.
Dated: July 2, 2024.
Aaron T. Siegel,
Alternate OSD Federal Register Liaison Officer,
Department of Defense.
[FR Doc. 2024-15043 Filed: 7/8/2024 8:45 am; Publication Date: 7/9/2024]