[7590-01-P]
NUCLEAR REGULATORY COMMISSION
[NRC-2024-0022]
Information Collection: Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery
AGENCY: Nuclear Regulatory Commission.
ACTION: Notice of submission to the Office of Management and Budget; request for
comment.
SUMMARY: The U.S. Nuclear Regulatory Commission (NRC) has recently submitted a
request for renewal of an existing collection of information to the Office of Management
and Budget (OMB) for review. The information collection is entitled, “Generic Clearance
for the Collection of Qualitative Feedback on Agency Service Delivery.”
DATES: Submit comments by [INSERT DATE 30 DAYS AFTER DATE OF
PUBLICATION IN THE FEDERAL REGISTER]. Comments received after this date will
be considered if it is practical to do so, but the Commission is able to ensure
consideration only for comments received on or before this date.
ADDRESSES: Written comments and recommendations for the proposed information
collection should be sent within 30 days of publication of this notice to
https://www.reginfo.gov/public/do/PRAMain. Find this particular information collection by
selecting “Currently under Review - Open for Public Comments” or by using the search
function.
FOR FURTHER INFORMATION CONTACT: David Cullison, NRC Clearance Officer,
U.S. Nuclear Regulatory Commission, Washington, DC 20555-0001; telephone: 301415-2084; email: Infocollects.Resource@nrc.gov.
SUPPLEMENTARY INFORMATION:
I.

Obtaining Information and Submitting Comments

A. Obtaining Information
Please refer to Docket ID NRC-2024-0022 when contacting the NRC about the

availability of information for this action. You may obtain publicly available information
related to this action by any of the following methods:
•

Federal Rulemaking Website: Go to https://www.regulations.gov and

search for Docket ID NRC-2024-0022.
•

NRC’s Agencywide Documents Access and Management System

(ADAMS): You may obtain publicly available documents online in the ADAMS Public
Documents collection at https://www.nrc.gov/reading-rm/adams.html. To begin the
search, select “Begin Web-based ADAMS Search.” For problems with ADAMS, please
contact the NRC’s Public Document Room (PDR) reference staff at 1-800-397-4209, at
301-415-4737, or by email to PDR.Resource@nrc.gov. The supporting statement is
available in ADAMS under Accession No. ML24179A048.
•

NRC’s PDR: The PDR, where you may examine and order copies of publicly

available documents, is open by appointment. To make an appointment to visit the PDR,
please send an email to PDR.Resource@nrc.gov or call 1-800-397-4209 or 301-4154737, between 8 a.m. and 4 p.m. eastern time (ET), Monday through Friday, except
Federal holidays.
•

NRC’s Clearance Officer: A copy of the collection of information and related

instructions may be obtained without charge by contacting the NRC’s Clearance Officer,
David Cullison, Office of the Chief Information Officer, U.S. Nuclear Regulatory
Commission, Washington, DC 20555-0001; telephone: 301-415-2084; email:
Infocollects.Resource@nrc.gov.
B. Submitting Comments
Written comments and recommendations for the proposed information collection
should be sent within 30 days of publication of this notice to
https://www.reginfo.gov/public/do/PRAMain. Find this particular information collection by
selecting “Currently under Review - Open for Public Comments” or by using the search
function.
The NRC cautions you not to include identifying or contact information in

comment submissions that you do not want to be publicly disclosed in your comment
submission. All comment submissions are posted at https://www.regulations.gov and
entered into ADAMS. Comment submissions are not routinely edited to remove
identifying or contact information.
If you are requesting or aggregating comments from other persons for
submission to the OMB, then you should inform those persons not to include identifying
or contact information that they do not want to be publicly disclosed in their comment
submission. Your request should state that comment submissions are not routinely
edited to remove such information before making the comment submissions available to
the public or entering the comment into ADAMS.
II.

Background

Under the provisions of the Paperwork Reduction Act of 1995 (44 U.S.C. chapter
35), the NRC recently submitted a request for renewal of an existing collection of
information to OMB for review entitled, “Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery.” The NRC hereby informs potential
respondents that an agency may not conduct or sponsor, and that a person is not
required to respond to, a collection of information unless it displays a currently valid
OMB control number.
The NRC published a Federal Register notice with a 60-day comment period on
this information collection on February 28, 2024, 89 FR 14725.
1. The title of the information collection: Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery.
2. OMB approval number: 3150-0217.
3. Type of submission: Extension.
4. The form number, if applicable: Not applicable.
5. How often the collection is required or requested: On occasion, quarterly, and
annually.
6. Who will be required or asked to respond: Individuals and households;

businesses and organizations; State, Local, or Tribal governments.
7. The estimated number of annual responses: 13,300.
8. The estimated number of annual respondents: 13,300.
9. The estimated number of hours needed annually to comply with the
information collection requirement or request: 2,708.
10. Abstract: The information collection activity will garner qualitative customer
and stakeholder feedback in an efficient, timely manner, for the purpose of improving
service delivery. By qualitative feedback we mean information that provides useful
insights on perceptions and opinions, but are not statistical surveys that yield
quantitative results that can be generalized to the population of study. This feedback will
provide insights into customer or stakeholder perceptions, experiences and
expectations, provide an early warning of issues with service, or focus attention on areas
where communication, training or changes in operations might improve delivery of
products or services. These collections will allow for ongoing, collaborative and
actionable communications between the Agency and its customers and stakeholders. It
will also allow feedback to contribute directly to the improvement of program
management. Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the overall population.
This type of generic clearance for qualitative information will not be used for quantitative
information collections that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such data uses
require more rigorous designs that address: The target population to which
generalizations will be made, the sampling frame, the sample design (including
stratification and clustering), the precision requirements or power calculations that justify
the proposed sample size, the expected response rate, methods for assessing potential
nonresponse bias, the protocols for data collection, and any testing procedures that
were or will be undertaken prior to fielding the study. Depending on the degree of
influence the results are likely to have, such collections may still be eligible for

submission for other generic mechanisms that are designed to yield quantitative results.
Dated: July 1, 2024.
For the Nuclear Regulatory Commission.
Kristen E. Benney,
Acting NRC Clearance Officer,
Office of the Chief Information Officer.
[FR Doc. 2024-14830 Filed: 7/5/2024 8:45 am; Publication Date: 7/8/2024]