6570-01P
EQUAL EMPLOYMENT OPPORTUNITY COMMISSION
Agency Information Collection Activity: Comment Request; Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery
AGENCY: Equal Employment Opportunity Commission.
ACTION: Notice and request for comments.
SUMMARY: This notice announces that the U.S. Equal Employment Opportunity Commission
(EEOC) is submitting a request for a three-year approval, under the Paperwork Reduction Act of
1995 (PRA), of a revision to the current Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery that the Office of Management and Budget (OMB)
previously approved. This collection is part of a Federal Government-wide effort to streamline
the process to seek feedback from the public on service delivery.
DATE: Written comments on this notice must be submitted on or before [INSERT DATE 30
DAYS AFTER DATE OF PUBLICATION IN THE FEDERAL REGISTER].
ADDRESSES: Written comments and recommendations for the proposed information
collection should be sent within 30 days of publication of this notice to
www.reginfo.gov/public/do/PRAMain. Find this particular information collection by selecting
“Currently under 30-day Review - Open for Public Comments” or by using the search function.
FOR FURTHER INFORMATION CONTACT:
For Office of Communications and Legislative Affairs: Caitlin McCartney,
caitlin.mccartney@eeoc.gov, 1-202-921-2709.
For Office of Federal Operations: Sharon Halstead, sharon.halstead@eeoc.gov, 1-202-921-2832.
For Office of Field Programs: Katrina Grider, katrina.grider@eeoc.gov, 1-202-921-2919.
For Office of National External Engagement Programs: Kessela Reis, kessela.reis@eeoc.gov, 1917-596-6032.

For Office of State, Local & Tribal Programs: James Yao, james.yao@eeoc.gov, 1-202-9212886.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.
Abstract: The proposed information collection activity will garner qualitative customer and
stakeholder feedback in an efficient, timely manner, in accordance with the government’s
commitment to improving service delivery. By qualitative feedback, we mean information that
provides useful insights on perceptions and opinions, but not statistical surveys that yield
quantitative results that can be generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences, and expectations, provide an
early warning of issues with service, or focus attention on areas where communication, training,
or changes in operations might improve delivery of products or services. These collections will
allow for ongoing, collaborative, and actionable communications between the Agency and its
customers and stakeholders. It will also allow feedback to contribute directly to the improvement
of program management.
The solicitation of feedback will target areas such as: timeliness, appropriateness,
accuracy of information, course materials, course instructor, courtesy, efficiency of service
delivery, and resolution of issues with service delivery. Responses will be assessed to plan and
inform efforts to improve or maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and stakeholders on the Agency’s
services will be unavailable.
The Agency will only submit a collection for approval under this generic clearance if it
meets the following conditions:
•

The collections are voluntary;

•

The collections are low-burden for respondents (based on considerations of total burden
hours, total number of respondents, or burden-hours per respondent) and are low-cost for
both the respondents and the Federal Government;

•

The collections are the only way to collect information; there are no alternative existing
sources;

•

The collections are noncontroversial and do not raise issues of concern to other Federal
agencies;

•

Any collection is targeted to the solicitation of opinions from respondents who have
experience with the program or may have experience with the program;

•

Personally identifiable information (PII) is collected only to the extent necessary and is not
retained;

•

Information gathered will be used only internally for general service improvement and
program management purposes and is not intended for release outside of the agency;

•

Information gathered will not be used for the purpose of substantially informing influential
policy decisions; and

•

Information gathered will yield qualitative information; the collections will not be designed
or expected to yield statistically reliable results or used as though the results are generalizable
to the population of study.
Feedback collected under this generic clearance provides useful information, but it does

not yield data that can be generalized to the overall population. This type of generic clearance for
qualitative information will not be used for quantitative information collections that are designed
to yield reliably actionable results, such as monitoring trends over time or documenting program
performance. Such data uses require more rigorous designs that address: The target population to
which generalizations will be made, the sampling frame, the sample design (including
stratification and clustering), the precision requirements or power calculations that justify the
proposed sample size, the expected response rate, methods for assessing potential nonresponse

bias, the protocols for data collection, and any testing procedures that were or will be undertaken
prior to fielding the study. Depending on the degree of influence the results are likely to have,
such collections may still be eligible for submission for other generic mechanisms that are
designed to yield quantitative results.
As a general matter, information collections will not result in any new system of records
containing privacy information and will not ask questions of a sensitive nature.
Pursuant to the PRA and OMB regulation 5 CFR 1320.8(d)(1), the EEOC solicited public
comment on its intent to seek a three-year approval of this revised collection to enable it to: (1)
Evaluate whether the proposed collection of information is necessary for the proper performance
of the EEOC’s functions, including whether the information will have practical utility; (2)
Evaluate the accuracy of the EEOC’s estimate of the burden of the proposed collection of
information, including the validity of the methodology and assumptions used; (3) Enhance the
quality, utility, and clarity of the information to be collected; and (4) Minimize the burden of the
collection of information on those who are to respond, including the use of appropriate
automated, electronic, mechanical, or other technological collection techniques or other forms of
information technology, e.g., permitting electronic submission of responses. No comments were
received in response to the 60-day notice published in the Federal Register on March 22, 2024
(89 FR 20473).
In addition to clearance hours for the previously approved customer feedback forms, the
EEOC is also requesting an additional 1,000 clearance hours as a reserve to cover any additional
feedback forms that may be developed over the next three years for new trainings offered by the
EEOC. The EEOC anticipates any new potential feedback forms will be similar in length and
content to existing feedback forms. The EEOC plans to seek clearance for the additional hours so
the EEOC can use the existing OMB clearance number if the need arises for additional training
and feedback forms.

Type of Survey
Questionnaire:
FEPA-TERO
National Training
Conference
Survey.

Respondents

Response
Number of
Number of
Participatio burden
Responses /
Respondents
n Time
(in
Respondent
hours)
550
1
3 minutes
27.5
per response

Employees of state
and local Fair
Employment
Practices Agencies
(FEPAs) and Tribal
Employment Rights
Offices (TEROs).
Questionnaire:
Private sector and
310
state and local
EXCEL Training
Conference
government EEO
Evaluation Survey. managers,
supervisors,
practitioners, HR
professionals,
attorneys, ADR
specialists and other
interested parties.
Questionnaire:
Private sector and
5,000
state and local
EEOC Training
Institute
government managers
and employees.
Respectful
Workplaces
Course Evaluation.
Questionnaire:
Private sector human 6,000
resources staff,
EEOC Training
Institute Course
business owners,
managers, and
Evaluation.
supervisors, and state
and local government
employees.
Questionnaire:
Private sector and
2,170
state and local
EEOC In-Person
Workshop
government human
Evaluation Survey resources staff,
business owners,
managers,
supervisors,
employment agency
staff, union officials,
attorneys, and others
interested in EEO
issues.
Questionnaire:
Private sector and
2,170
state and local
EEOC Virtual
Workshop
government human
Evaluation Survey. resources staff,
business owners,

10 minutes
52
per response

5 minutes
417
per response

2 minutes
200
per response

2 minutes
72
per response

2 minutes
72
per response

Type of Survey

Questionnaire:
National External
Engagement
Program Survey.
Questionnaire:
Federal Course
and Customer
Specific Training
Feedback Survey.
Questionnaire:
Federal Education
Consortium
Registration.
Questionnaire:
Request for
Federal Training
and Outreach
services.
EEOC Website
Satisfaction
Survey.
Future Training
Assessments.

Respondents

Response
Number of
Number of
Participatio burden
Responses /
Respondents
n Time
(in
Respondent
hours)

managers,
supervisors,
employment agency
staff, union officials,
attorneys, and others
interested in EEO
issues.
Attendees at
2,500
Outreach and
Training educational
events.
Non-federal learners
225
in federal courses and
customized customerspecific training.

5 minutes
208
per response

2 minutes
7.5
per response

Non-federal
Education
Consortium
registrants.
Non-federal entities
requesting outreach
or fee-based training.

1

2 minutes
2.0
per response

1

2 minutes
<1
per response

Individuals or
Households.

3,270

2 minutes
109
per response

Future Training
Attendees.

1,000

5 minutes
83
per response

Total

23,265

Overview of Information Collection
OMB Number: 3046-0048.
Type of Review: Revision of a currently approved collection.
Affected Public: Individuals and Households; Businesses and Organizations; State, Local or
Tribal Governments.
Average Expected Annual Number of Activities: Approximately 12 activities.
Respondents: 23,265.

1,250

Annual Responses: 23,265.
Frequency of Response: Once per respondent.
Average Minutes per Response: 3.2.
Annual Burden Hours: 1,250.
Dated: January 27, 2024
For the Commission.
Charlotte A. Burrows,
Chair.
Editorial Note: This document was received for publication by the Office of the Federal Register
on June 28, 2024.

[FR Doc. 2024-14625 Filed: 7/2/2024 8:45 am; Publication Date: 7/3/2024]