4810-AK-P
DEPARTMENT OF THE TREASURY
Agency Information Collection Activities; Submission for OMB Review; Comment
Request; Multiple Departmental Offices Information Collection Requests
AGENCY: Departmental Offices, Department of the Treasury.
ACTION: Notice of information collection; request for comment.
SUMMARY: The Department of the Treasury will submit the following information collection
requests to the Office of Management and Budget (OMB) for review and clearance in
accordance with the Paperwork Reduction Act of 1995, on or after the date of publication of this
notice. The public is invited to submit comments on these requests.
DATES: Comments should be received on or before [INSERT DATE 30 DAYS AFTER
DATE OF PUBLICATION IN THE FEDERAL REGISTER] to be assured of consideration.
ADDRESSES: Written comments and recommendations for the proposed information
collection should be sent within 30 days of publication of this notice to
www.reginfo.gov/public/do/PRAMain. Find this particular information collection by selecting
"Currently under 30-day Review - Open for Public Comments" or by using the search function.
FOR FURTHER INFORMATION CONTACT: Copies of the submissions may be obtained
from Spencer W. Clark by e-mailing PRA@treasury.gov, calling (202) 927-5331, or viewing the
entire information collection request at www.reginfo.gov.
SUPPLEMENTARY INFORMATION:
1. Title: Request for Transfer of Property Seized/Forfeited by a Treasury Agency.
OMB Control Number: 1505-0152.
Type of Review: Extension without change of a currently approved collection.
Description: Form TD F 92-22.46 is necessary for State and Local Law Enforcement agencies to
apply for the sharing of seized assets from the Treasury Forfeiture Fund after participating in
joint investigations with the Federal government.

Form: TD F 92-22.46.
Affected Public: State and local law enforcement agencies.
Estimated Number of Respondents: 1,000.
Frequency of Response: On occasion.
Estimated Total Number of Annual Responses: 7,000.
Estimated Time per Response: 30 minutes.
Estimated Total Annual Burden Hours: 3,500.

2. Title: Generic Clearance for Improving Customer Experience (OMB Circular A-11,
Section 280 Implementation).
OMB Control Number: 1505-0272.
Type of Review: Extension without change of a currently approved collection.
Description: On September 11, 1993, President Clinton issued Executive Order 12862, “Setting
Customer Service Standards” which clearly define his vision that the Federal agencies will put
the people first. Executive Order 12862 directs Federal agencies to provide service to the public
that matches or exceeds the best service available in the private sector. Section 1(b) of Executive
Order 12862 requires government agencies to “survey customers to determine the kind and
quality of services they want and their level of satisfaction with existing services” and Section
1(e) requires agencies “survey front-line employees on barriers to, and ideas for, matching the
best in business.”

On March 30, 2016, President Obama established the Core Federal Services Council, which
again emphasized the need to deliver world-class customer service to the American people. The
Council, composed of the major high-volume, high-impact Federal programs that provide
transactional services directly to the public, were encouraged “to improve the customer
experience by using public and private sector management best practices, such as conducting

self-assessments and journey mapping, collecting transactional feedback data, and sharing such
data with frontline and other staff.”

In March 2018, the Administration of President Trump launched the President’s Management
Agenda (PMA) and established new Cross-Agency Priority (CAP) Goals. Excellent service was
established as a core component of the mission, service, stewardship model that frames the entire
PMA, embedding a customer-focused approach in all of the PMA’s initiatives. This model was
also included in the 2018 update of the Federal Performance Framework in Circular A-11,
ensuring ‘excellent service’ as a focus in future agency strategic planning efforts. The PMA
included a CAP Goal on Improving Customer Experience with Federal Services, with a primary
strategy to drive improvements within 25 of the nation’s highest impact programs. This effort is
supported by an interagency team and guidance in Circular A-11 requiring the collection of
customer feedback data and increasing the use of industry best practices to conduct customer
research.

These Presidential actions and requirements establish an ongoing process of collecting customer
insights and using them to improve services. This new request will enable the Department of
Treasury to act in accordance with OMB Circular A-11 Section 280 to ultimately transform the
experience of its customers to improve both efficiency and mission delivery, and increase
accountability by communicating about these efforts with the public.
Form: None.
Affected Public: Businesses, individuals and state or local governments.
Estimated Number of Respondents: 2,001,550.
Frequency of Response: On occasion.
Estimated Total Number of Annual Responses: 2,001,550.

Estimated Time per Response: Varies. Feedback survey (3 minutes), User testing (15-30
minutes), Customer interviews (30 minutes), Focus groups (90 minutes).
Estimated Total Annual Burden Hours: 101,125.

.Authority: 44 U.S.C. 3501 et seq.

Spencer W. Clark,
Treasury PRA Clearance Officer.
[FR Doc. 2024-13689 Filed: 6/20/2024 8:45 am; Publication Date: 6/21/2024]