BILLING CODE 7535-01

NATIONAL CREDIT UNION ADMINISTRATION

Renewal of Agency Information Collections for Comments Request: Proposed Collections

AGENCY: National Credit Union Administration (NCUA).

ACTION: Notice and request for comments.

SUMMARY: The National Credit Union Administration (NCUA) will submit the following
information collection requests to the Office of Management and Budget (OMB) for review and
clearance in accordance with the Paperwork Reduction Act of 1995, on or after the date of
publication of this notice.

DATES: Written comments should be received on or before [INSERT DATE 60 DAYS
AFTER DATE OF PUBLICATION IN THE FEDERAL REGISTER] to be assured
consideration.

ADDRESSES: Interested persons are invited to submit written comments on the information
collection to Dacia Rogers, National Credit Union Administration, 1775 Duke Street,
Alexandria, Virginia 22314, Suite 5067; Fax No. (703) 519-8579; or e-mail at
PRAComments@NCUA.gov.

FOR FURTHER INFORMATION CONTACT: Copies of the submission may be obtained
by contacting Dacia Rogers at (703) 718-1155.

SUPPLEMENTARY INFORMATION:
OMB Number: 3133-0188.
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery.
Type of Review: Extension of a previously approved collection.
Abstract: This collection of information is necessary to enable the Agency to garner customer
and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to
improving service delivery. The information collected from our customers and stakeholders will
help ensure that users have an effective, efficient, and satisfying experience with the Agency’s
programs.
Affected Public: Private Sector: Not-for-profit institutions.
Estimated Total Annual Burden Hours: 42,000.

OMB Number: 3133-0200.
Title: Consumer Assistance Center.
Type of Review: Extension of a previously approved collection.
Abstract: NCUA has centralized the intake of consumer complaints and inquiries under the
Consumer Assistance Center, via the myCreditUnion.gov. The Consumer Assistance Center
assists consumer with information about federal financial consumer protection and share
insurance matters and assists in resolving disputes with credit unions in resolving disputes.
Consumers can make inquiries or submit a complaint electronically through the
MyCreditUnion.gov website. The on-line portal offers a template for consumers to use to
identify the information needed.
Affected Public: Private Sector: Not-for-profit institutions.
Estimated Total Annual Burden Hours: 2,209.

REQUEST FOR COMMENTS: Comments submitted in response to this notice will be
summarized and included in the request for Office of Management and Budget approval. All
comments will become a matter of public record. The public is invited to submit comments
concerning: (a) whether the collection of information is necessary for the proper performance of
the function of the agency, including whether the information will have practical utility; (b) the
accuracy of the agency’s estimate of the burden of the collection of information, including the
validity of the methodology and assumptions used; (c) ways to enhance the quality, utility, and
clarity of the information to be collected; and (d) ways to minimize the burden of the collection
of the information on the respondents, including the use of automated collection techniques or
other forms of information technology.
By the National Credit Union Administration Board.

Melane Conyers-Ausbrooks,
Secretary of the Board.

[FR Doc. 2024-12596 Filed: 6/7/2024 8:45 am; Publication Date: 6/10/2024]